Terms & Conditions

Last updated: 30 June 2026

These Terms & Conditions ("Terms") govern your use of the RootaRig platform and websites (the "Service"), operated by app.licious Group Pty Ltd (trading as RootaRig, "we", "us", "our").

1. Acceptance

By creating an account, accessing or continuing to use the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation. You must be of legal age in your jurisdiction.

2. The Service

RootaRig provides software for transport operators including dispatch, driver tools, customer tracking, proof-of-delivery capture, reporting, and related features as we make them available.

3. Accounts and accuracy

You are responsible for the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it up to date.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service unlawfully or for fraud, spam, or harassment;
• infringe intellectual property or privacy rights of others;
• upload malware, attempt to probe, scan, or interfere with the security of the Service;
• scrape or reverse-engineer the Service, or resell or redistribute it;
• circumvent technical limits, rate limits, or seat limits.

5. Intellectual property

We retain all rights in the Service, including software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your subscription plan.

6. Your content

You retain ownership of data you upload (jobs, customers, PODs, signatures). You grant us a limited licence to host, process, and display that data solely to provide the Service.

7. Payment, subscriptions, taxes & refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing frequency, renewals, taxes, cancellation, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy. Subscriptions renew automatically until cancelled.

8. Service level

We work hard to keep the Service reliable but do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, all implied warranties (merchantability, fitness for purpose) are disclaimed.

9. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. We exclude liability for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms excludes liability that cannot be excluded by law (including fraud, death or personal injury caused by negligence, or non-excludable consumer guarantees under the Australian Consumer Law).

10. Indemnity

You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

11. Suspension and termination

We may suspend or terminate your access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time through your account or via paddle.net. On termination, you can request an export of your data within 30 days, after which we may delete it.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction.

13. Changes & assignment

We may update these Terms; material changes will be notified through the Service. You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.

14. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond their reasonable control.

app.licious Group Pty Ltd · Australia