Refund Policy

Last updated: 30 June 2026

This Refund Policy applies to subscriptions to the RootaRig platform, provided by app.licious Group Pty Ltd (trading as RootaRig).

30-day money-back guarantee

We offer a 30-day money-back guarantee on new subscriptions. If you are not satisfied with RootaRig, you may request a full refund within 30 days of your initial purchase date.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle.com. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Email us at support@rootarig.com and we will arrange the refund with Paddle on your behalf.

Cancellations and renewals

You can cancel a subscription at any time through your account billing page or via paddle.net. After cancellation, your subscription remains active until the end of the current billing period. Renewal charges outside the 30-day window are generally non-refundable, however we will consider pro-rata refunds in good faith where the Service was unusable due to a confirmed fault on our side.

Statutory rights

Nothing in this policy limits any non-excludable rights you may have under the Australian Consumer Law or other applicable consumer protection law.

Questions

Contact support@rootarig.com if you have any questions about this policy.